Service Lifecycle Management

As services become a larger portion of a portfolio with broader consumption and a wider stakeholder audience, proper management becomes more critical to their sustainment and ultimately their benefit to the organization. Initially, a base set of light-weight capabilities – focused on development standards, reference architectures, and governance policies – is enough to get started and gain traction. The important thing is to start maturing the management of these critical assets so that the service portfolio can grow and respond to change rather than becoming “legacy”.

As part of our Service Architecture & Engineering® methodology, we have extensive guidance on service lifecycle management. For most clients, we perform an assessment of current assets and capabilities, identify relevant organization standards and objectives, and develop a Roadmap which outlines activities across multiple streams to achieve increasing levels of maturity.