| Title: |
Practical Service Specification and Design Part 2b: Refining Service Requirements |
| Author: |
John Dodd |
| Publication Date: |
18 May 2005 |
| Report Type: |
Journal |
| Report Class: |
Best Practice |
| Abstract: |
There are several scenarios in which it appropriate for service providers, rather than service consumers, to dictate the functional and nonfunctional requirements for software services. This article discusses three such scenarios, under the headings Services in Advance, Services by Opportunity and Commercial Service Supply. We shall also discuss four techniques that can be applied in these situations. |
| Backgrounder: |
This is the second half of an article on refining service requirements. These two halves belong to a four part work that provides guidance on how to develop software services for long-term value while addressing the immediate needs of current projects.
Part 1 covered Service Portfolio Planning – identifying the principal software services an enterprise should acquire in the long-term.
Part 2 covers Service Refinement – in which the specific functional requirements – the operations and quality-of-service needs for services are discovered:
Part 2a described techniques for driving the service details from underway Software Solution Delivery projects.
This Part 2b discusses situations in which the service providers take the lead in refining requirements.
Part 3 will address Service Specification – preparing a thorough definition of service function and quality, to be used by implementers, testers, consumers and operations staff.
Part 4 will concern Service Delivery – the activities required to take a service from specification to deployment. |
| Report Size: |
9 Pages |
| Report Access Type: |
 | Silver/Gold (Premium) |
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| Available for separate purchase |
Single copies of recent CBDI Journals may be purchased |
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