| Title: |
Practical Service Specification and Design Part 1: Planning the Services |
| Author: |
John Dodd |
| Publication Date: |
17 March 2005 |
| Report Type: |
Journal |
| Report Class: |
Best Practice |
| Abstract: |
What needs to be done before we start describing, specifying and delivering services? Of course, the development environment and a production platform for services needs to be established, else we cannot get very far with the delivery. But that’s covered elsewhere by CBDI and is not the purpose of this report.
This report explains how to plan a portfolio of business services. This should be done before starting to acquire software services in any quantity. The Service Portfolio Plan will steer the enterprise towards a more flexible and cooperative software portfolio based on services, while at the same time addressing immediate needs of the current business improvement initiatives using services. |
| Backgrounder: |
This is the first article in a series of four that provide guidance on how to develop software services for long-term value while addressing the needs of current projects.
Part 1 covers Service Planning – identifying the software services an enterprise should acquire in the long-term.
Part 2 covers Service Refinement – in which specific requirements for services are derived from Software Solution projects.
Part 3 addresses Service Specification – preparing a thorough definition of service function and quality, to be used by implementers, testers, consumers and operations.
Part 4 concerns Service Delivery – the activities required to take a service from specification to deployment.
These articles will:
- Describe a process for Service Design and Specification, with the emphasis on the tasks which are special to service orientation.
- Introduce important service-oriented techniques, and deliverables that are important to Service Specification and Design.
- Focus on projects and workflow, not technology. While it is assumed Web services technology and standards will be adopted, the process is not limited to Web services.
The process is intended to help organizations progressively acquire a comprehensive portfolio of software services that can improve systems flexibility, ultimately enhancing the enterprise’s ability to adapt to changing circumstances. At the same time, the process supports the more immediate needs of today’s Business Process Improvement initiatives. |
| Report Size: |
10 pages |
| Report Access Type: |
 | Silver/Gold (Premium) |
|
| Available for separate purchase |
Single copies of recent CBDI Journals may be purchased |
| Login |
|
Home