| Title: |
Voice Applications and Services |
| Author: |
David Sprott |
| Publication Date: |
7 October 2003 |
| Report Type: |
Journal |
| Report Class: |
Market Analysis |
| Abstract: |
It may be some time before we finally say goodbye to the Mouse and Keyboard on our desktop and laptop PC's, but voice applications are going to become a major growth area, way beyond the call center. This will have considerable impact on the user interface areas of application architecture. In addition we also see provision of voice functionality as components and particularly services emerging as an important trend. In this report we provide a review of developments in voice and speech recognition technologies, and examine the potential applications. |
| Backgrounder: |
In the last couple of years, CBDI has advised that the service perspective will bring profound change to applications and the interface. Service oriented applications will increasingly be developed for general purpose usage, and in relative isolation from the UI design and or technology. Multi-modal applications will be commonplace. Further elements of applications can be acquired from disparate sources as components or services, and integrated with minimal or no understanding on the part of the user as to the details of the implementation. In this way the foundations have been laid which will facilitate reengineering of the interface layer.
Last year we discussed how voice based functionality had advanced1, and in particular how one company Fluency, was developing reusable voice components and services. Since then, voice capabilities have evolved apace. VoiceXML 2.0 has been the milestone that has encouraged widespread rollout of voice based systems and services. Whilst the early stage demand for voice based interfaces has been driven by requirements of call centers that urgently require productivity gains, the same technologies and techniques have much wider applicability that is only now starting to be appreciated. To understand this we need to look more broadly than the impact of voice on pervasive computing devices, and consider how voice impacts application architecture. In this report we provide a brief update on the VoiceXML technologies, but concentrate primarily on the potential application areas that are now being enabled by voice interfaces. |
| Report Size: |
11 Pages |
| Report Access Type: |
 | Silver/Gold (Premium) |
|
| Available for separate purchase |
Single copies of recent CBDI Journals may be purchased |
| Login |
|
Home