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CBDI Service Oriented Architecture Practice Portal
Independent Guidance for Service Architecture and Engineering
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| Report Summary |
| Title: | Why Automate the Business Process | ||
| Author: | Lawrence Wilkes | ||
| Publication Date: | 1 July 2000 | ||
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| Abstract: | My Call Centre Nightmares - Like me, I expect you spend more and more time as a consumer talking on the phone to the companies you buy products and services from. Whatever the reasons, such as closures of branch networks, call centres now take care of a large proportion of our person-to-person interactions with many companies. Many application delivery projects of late have been focused on providing the call centre operative with access to a wide range of systems. In this backgrounder report we examine the business circumstances and probems that commonly provide a strong case for workflow like functionality. | ||
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| Available for separate purchase | Single copies of recent CBDI Journals may be purchased | ||
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