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Report Summary
Title: Service Oriented Business Improvement
Author: Paul Allen
Publication Date: 26 April 2007
Report Type: Journal
Report Class: Best Practice
Abstract: This article homes in on the Service Oriented (SO) Business Improvement discipline of the SO Process, introduced last February. We examine business processes from a service oriented perspective and introduce some pragmatic techniques for achieving business improvement in a fashion that dovetails with SOA.
Backgrounder: CBDI is increasingly aware that organizations need to address the shifts in mindset that are occurring as business moves to a service oriented model. Previous articles by Richard Veryard1 have explored the area of service oriented business modelling and business design, very largely the domain of the SO Business Requirements Planning discipline. In addition a previous article by John Dodd explores the use of business process models to identify services. In this article we complement and extend John’s article, with an eye to the bigger picture provided by Richard’s articles. In addition we also prepare the ground for approaches to identifying different types of software services – other than only process services - through consideration of business processes, as a complement to CBDI’s established domain or type modelling approach to service identification. In summary, this article will: Put SO Business Improvement in overall SAE context, with respect to key concepts and technologies, review the required shift in mindset and introduce a basic approach for dealing with this. Introduce some pragmatic techniques, using examples for “servicizing” and enhancing business processes as part of SO Business Improvement. Illustrate how to identify different types of software services, with respect to SOA, based upon business services identified in SO Business Improvement.
Report Size: 15 pages
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