| Title: |
Reengineering Service Level Management |
| Author: |
David Sprott |
| Publication Date: |
21 January 2003 |
| Report Type: |
Journal |
| Report Class: |
Roadmap Report |
| Abstract: |
Web Service management platforms enable monitoring and manipulation of Services at execution time and enhanced service level management. Clearly this is essential to manage the Service Level Agreements (SLA's) covering federated Services, in order to deliver, and to be seen to deliver trusted Services. However managing adherence to SLA's is only the start of what's possible using active run time Service management, and the same technical capabilities can also be used to deliver enhanced business models. In this report we discuss the requirements and provide a framework for using the new Service Level Management (SLM) technologies.
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| Backgrounder: |
Web Service Management platforms provide us with some interesting new capabilities that allow us to both monitor and manipulate the execution of Services. As we have described in our series of reports on the Business Services Server1, the management platform typically provides a technology neutral view of the platform services required to manage a complex mixture of Services from many sources. The end to end view that is available to the Service management platform allows the Service provider and the consumer to understand in real time if necessary, the performance being delivered, and to take appropriate actions to rectify non compliance with an SLA. br>
Most organizations will currently have monitoring tools in place to manage SLA's, but these will typically be implemented in a manner that is specific to a layer or platform, because they are technology dependent. The Service management platform is a big improvement because it allows us to monitor at the business service level of abstraction, which is meaningful to the customer, and also to integrate point management tools into the big picture. This is directly analogous to reengineering a business process, to give the customer end to end visibility in terms that are meaningful to them, rather than advising them of the status of subsidiary sub process steps.
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| Report Size: |
5 Pages |
| Report Access Type: |
 | Silver/Gold (Premium) |
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| Available for separate purchase |
Single copies of recent CBDI Journals may be purchased |
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