Editorial: The Parallel Universe Syndrome

I have become increasingly concerned that in the typical enterprise the major business improvement disciplines operate to some extent as silos. What I propose is that because governance is typically exerted for each discipline, what’s required is a set of governance review criteria for each discipline that raises the key questions that allows the organization to monitor and govern across discipline. Read more in the journal . . .  By David Sprott.

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Practice Guide: Beware the New Silos! A governance approach to coordinating the disciplines involved in business improvement.

There are six primary disciplines involved in business improvement – Business Architecture, Enterprise Architecture, Business Process Management, Business Capability Management, Service Oriented Application Modernization and IT Service Management. In many enterprises the level of coordination between the disciplines is inadequate resulting in silos which deliver suboptimal results for the enterprise. In this report we explore the issues and propose a governance based approach to balancing responsibilities, accountabilities and managing conflicts and maturity. By David Sprott
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Practice Guide: Innovative Business Process Design

In previous reports we have advised on approaches for modeling for business improvement and the adaptable enterprise. In this report we return to this topic and show by example how enterprises are innovating in their process design to deliver significant improvements in customer experience. They do this by going beyond basic process modeling with capability models for organizational intelligence. We show by example how this model provides an integrating framework for implementing a broad range of organizational and technological initiatives.

As transaction-oriented IT becomes increasingly commoditized and virtualized, any competitive advantage from IT must come from its support for business innovation and organizational intelligence. In this article, we shall explore how business improvement in today’s world demands innovative business process design. By Richard Veryard
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